All orders will have a Returns Form included. Should any item be unsuitable the item needs to be returned to us with the completed Returns Form within 14 days of receipt. Before you return an item(s) to us you must obtain a Returns Code for your item(s) by emailing us at: firstname.lastname@example.org.
The product returned to us MUST be in its original condition. All tags must still be attached and any relevant packaging must also be returned with the item. If a return is received without tags or packaging, or if we have any reason to believe that the item has been used, we will be unable to accept the item and will return it back to you. Please note that earrings cannot be returned to us due to hygiene reasons. Lingerie may only be returned if unworn (or if tried on for size over underwear) and must be returned in perfect condition with all tags attached. Your statutory rights are not affected.
In the case of refunds we will credit you via the card/account that you used to make your payment to us (minus any postage costs) as quickly as possible. This will usually be within 3 working days (please note that refunds may take longer than this to show on your statement).
Please send all returns to:
Profile Office Returns, 25 Ship Street, Brighton, BN1 1AD United Kingdom.
It is advisable to send returned items by registered tracked post or courier and to keep your proof of postage certificate as we cannot be held responsible for returns which are lost or damaged in transit. Please note that postal costs for returned goods (including any applicable Customs charges) are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
RETURNS/EXCHANGE POLICY ON SALE ITEMS
As above, the returned item(s) must be received by us within 14 days.