We use FedEx for the vast majority of both our domestic and international deliveries. Once your item(s) has been dispatched we will send you a Shipping Confirmation email containing the tracking details for your parcel. Please note that on arrival all packages will need to be signed for.
Details of the costs and methods of delivery available can be found below:
Standard UK delivery usually takes 2-5 working days from order to arrival. UK standard delivery costs £3.50.
Next Day UK delivery is available for a charge of £10. If the order is accepted before 2.30pm the order will be dispatched on the same day. Orders accepted after this time will be dispatched the following day. Please note that Next Day delivery applies to working days so in the case of an order being dispatched on a Friday the delivery of the item(s) will be on the following Monday.
Please note that no order can be dispatched on a Saturday, Sunday or Bank Holiday. Any orders received on these days will be dispatched on the next working day in the case of Next Day deliveries and as soon as possible in the case of standard deliveries.
Saturday For a charge of £20 we can arrange UK orders to be delivered on the first Saturday after an order is placed.
Please note that orders must be received no later than 2.30pm on the Friday to ensure delivery on the Saturday. Orders received after this time will be delivered on the following Saturday.
Profile Fashion deliver internationally across all continents. Fixed shipping rates have already been set up for most countries. These rates can be found by processing your order through our checkout facility and selecting the appropriate country. Please note that for some larger, heavier or more valuable items (such as shoes) there may be an additional postal charge for some destinations. We will contact you before completing your order if any additional postage charge applies to your order.
If the country that you want your item posted to does not have a fixed shipping rate available please contact us and we will send you a shipping quote. Please note that certain countries may require an additional payment of duties and taxes before delivery can be completed. This is particularly the case with Brazilian Customs.
We will ensure that the shipping costs for your item(s) are covered by your shipping payment but any additional Duties and Taxes charges levied by Customs are to be met by the customer (including any Custom's charges levied on non-faulty returns).
It is also vital that you provide us with your correct contact email and telephone details when you checkout on our site so that Profile Fashion, FedEx and/or Customs can contact you if required.
Please note that some international transactions (including refunds) may be subject to a currency conversion charge levied by the processing bank and that this charge shall be the responsibility of the customer.
Please note that due to difficulties with Russian Customs we currently use Royal Mail for shipping to Russia and deliveries may take up to 25 working days to be completed (although we would usually expect the delivery to take 5-10 working days).
If you have any specific queries regarding UK or International deliveries please contact us on (+44) 1273 727 022 or by using our contact form.
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